Terms of Service

By accessing or using the website located at https://valencestate.com/ or otherwise interacting with our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you should not access or use our services.

Valence State provides health, wellness, diagnostic, and related services, which may include:

• Comprehensive health assessments
• Blood testing and biomarker analysis
• DEXA body composition scans
• Health and wellness consultations
• Personalized health recommendations
• Medical or wellness services provided by appropriately licensed professionals
• Appointment scheduling
• Follow-up and customer support communications
• Other health optimization services offered from time to time

The specific services available may vary based on location, eligibility, medical appropriateness, provider availability, and applicable laws and regulations.

Our website and communication systems may also provide:

• Information about our services
• Educational health and wellness content
• Promotional offers
• Appointment scheduling
• Appointment reminders
• Follow-up communications
• Customer service communications

To operate our services, we use a customer relationship management (CRM) platform that enables us to manage contact information, marketing funnels, appointment scheduling, and communications.

Through this system, users may receive communications such as:

• Email messages
• Phone calls
• SMS text messages
• Appointment reminders
• Follow-up communications
• Customer support responses

Users will only receive SMS communications after providing appropriate consent.

Information provided through our website, advertisements, emails, text messages, educational materials, or other general communications is provided for informational purposes only.

General information made available through these channels is not intended to replace individualized medical advice, diagnosis, or treatment from a qualified healthcare professional.

Any medical recommendations, diagnoses, treatment plans, prescriptions, or clinical decisions will only be made when appropriate by a qualified healthcare provider and in accordance with applicable law.

You should not disregard professional medical advice or delay seeking medical care because of information provided through our website or communications.

If you believe you are experiencing a medical emergency, call 911 or your applicable local emergency service immediately. Our website, messaging systems, and appointment services are not intended for emergency medical situations.

Health outcomes vary from person to person.

Valence State does not guarantee any particular health outcome, improvement, diagnosis, treatment result, weight change, body composition change, laboratory result, or other result from using our services.

Any examples, testimonials, case studies, or descriptions of potential outcomes represent individual experiences and should not be interpreted as a guarantee that you will achieve the same or similar results.

By using our services, you agree that:

• All information you provide is accurate, complete, and truthful.
• You will provide accurate information regarding your health history, medications, symptoms, and other information when relevant to the services you receive.
• You will not impersonate another individual or provide misleading contact information.
• You will use our website and services only for lawful purposes.
• You will not attempt to interfere with the operation or security of our systems.
• You are responsible for following any instructions provided by your healthcare provider in connection with your care.

You are responsible for maintaining the accuracy of your contact information and notifying us of any changes.

Certain services may only be available to individuals who meet applicable age, medical, geographic, or other eligibility requirements.

You may be required to complete health questionnaires, consultations, laboratory testing, or other assessments before receiving certain services.

The availability of a service does not guarantee that you are medically eligible to receive it.

Where clinical judgment is required, the applicable healthcare provider retains sole discretion regarding whether a particular test, treatment, medication, therapy, or service is medically appropriate.

You agree not to use our website or services in a manner that:

• Violates any applicable laws or regulations
• Attempts to gain unauthorized access to our systems
• Interferes with the operation of our website or communications systems
• Sends malicious code, spam, or harmful content
• Misuses appointment scheduling or communication systems
• Attempts to obtain medical services, medications, or prescriptions through false or misleading information

We reserve the right to restrict access to our website or services if these Terms are violated.

Some services offered by Valence State require payment, including health assessments, testing, consultations, treatment programs, diagnostic services, or other health and wellness services.

Pricing, payment terms, cancellation policies, refund policies, recurring billing terms, and other applicable charges will be disclosed at the time of enrollment, booking, or purchase.

You agree to provide accurate payment information and authorize charges related to the services you purchase.

If you enroll in a recurring service or payment plan, you authorize us or our payment processor to charge the payment method provided according to the billing schedule disclosed to you at the time of purchase.

Failure to make required payments may result in suspension or termination of services.

Except where otherwise required by law or stated in a separate written policy or agreement, fees paid for completed services may be non-refundable.

Certain aspects of our services may involve third-party providers, laboratories, pharmacies, imaging facilities, software providers, payment processors, or other service providers.

These third parties may maintain their own terms, privacy practices, billing policies, or service requirements.

We are not responsible for the independent acts, omissions, availability, or policies of third-party providers except to the extent required by applicable law.

All content on our website, including:

• Logos
• Branding
• Text
• Graphics
• Images
• Videos
• Educational materials
• Website design

is the property of Valence State or its licensors unless otherwise noted.

You may not reproduce, distribute, modify, publish, sell, or publicly display this content without prior written permission.

Valence State may offer an SMS messaging program for communications related to our services.

You must be 18 years of age or older to use this SMS service.

Types of Messages

Users who opt in may receive messages related to:

• Appointment confirmations and reminders
• Health assessment information
• Scheduling updates
• Follow-ups after inquiries or appointments
• Service information
• Customer support
• Promotional or marketing communications where appropriate consent has been provided

Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to 617-450-0001.

After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, text START, and we will begin sending SMS messages to you again where permitted.

Help Instructions

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at info@valencestate.com

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply for messages sent to you from us and messages sent by you to us.

Message Frequency

Message frequency varies based on your interactions with us, appointments, services, and communication preferences.

If you have questions about your text or data plan, contact your wireless provider.

Privacy Policy

For information regarding how we collect, use, and protect personal information, please review our Privacy Policy.

By providing your email address, telephone number, or other contact information, you agree that we may communicate with you electronically regarding inquiries, appointments, services, transactions, and other matters related to your relationship with us.

Electronic communications may include email, SMS, telephone calls, or other communication methods.

You acknowledge that standard email and SMS communications may not always be fully secure. You should avoid sending highly sensitive medical information through unsecured communication channels unless specifically instructed to do so.

Our website and non-clinical online services are provided on an "as is" and "as available" basis.

While we strive to provide accurate and current information, we do not guarantee that:

• Website content will always be error-free
• The website will always be available or uninterrupted
• All information will remain current at all times
• Any particular service will be appropriate or available for every individual
• Use of our services will produce a specific health outcome

Medical services, where provided, are subject to professional standards of care and applicable laws and regulations.

Nothing in these Terms is intended to waive any rights or obligations that cannot legally be waived.

To the maximum extent permitted by applicable law, Valence State, its owners, employees, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, exemplary, or consequential damages arising from or related to:

• Your use of our website
• Your inability to access our website
• Communications sent through our systems
• Your use or misuse of general informational content
• Unauthorized access caused by circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Valence State, its owners, employees, contractors, affiliates, and service providers from claims, damages, liabilities, or reasonable legal expenses arising from:

• Your misuse of our website or services
• Your violation of these Terms
• Your violation of applicable law
• False, inaccurate, or misleading information knowingly provided by you

We reserve the right to suspend or terminate access to our website, communications, or non-emergency services where reasonably necessary, including when a user violates these Terms, fails to make required payments, misuses our systems, or engages in conduct that materially disrupts our operations.

Users may stop using our services at any time, subject to any applicable cancellation, payment, or treatment obligations.

Termination of access does not affect obligations that arose prior to termination.

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to conflict-of-law principles.

Any disputes arising from these Terms shall be handled in the appropriate state or federal courts located in Massachusetts, except where applicable law requires otherwise.

We may update these Terms of Service from time to time to reflect operational, legal, regulatory, or service changes.

Updated Terms will be posted on our website with a revised "Last Updated" date.

Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

If you have questions regarding these Terms of Service, you may contact us at: